Refund & Returns Policy

Last updated: August 2026 · NH Race Engine, Haagweg 40, 5995 AB Kessel, Netherlands

We stand behind every engine, outboard, transmission and part we sell. If something isn't right — wrong fit, defect, or simply a change of mind — this policy explains exactly how returns, refunds and exchanges work. We comply with Dutch consumer law and the EU Consumer Rights Directive; nothing here limits your statutory rights.

Quick Reference

1. Change-of-Mind Returns (EU Consumers)

If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of delivery, without giving a reason, under the following conditions:

• Items must be unused, uninstalled and undamaged, in their original packaging or crate.
• Engines and outboards must not have had fluids added, been started, or been fitted to a vehicle or vessel.
• Notify us in writing at info@nhraceengine.nl within the 14-day period, then return the item within a further 14 days.
• Return shipping for change-of-mind returns is at the buyer's cost. Engines and outboards travel by freight — we can arrange our carrier and deduct the actual cost from your refund if you prefer.
• No restocking fee. We refund the full item price plus the original standard outbound shipping cost.

Items That Cannot Be Returned for Change of Mind

• Custom-built or special-order engines and units — built or configured to your specification (as permitted under Article 6:230p of the Dutch Civil Code)
• Electrical and electronic components (ECUs, sensors, wiring harnesses, gauges) once packaging seals are broken
• Fluids, oils, lubricants and consumables once opened
• Installed or used products — showing signs of installation, fluid contact, saltwater exposure or wear
• Items damaged by improper installation, handling or storage

2. Defective or Incorrect Items — Returns Are Free

How to report:

1. Email info@nhraceengine.nl within 14 days of receipt
2. Include your order number, a description of the defect, and the engine/serial number where applicable
3. Attach clear photos of the defect or incorrect item (and packaging, if damaged in transit)
4. Wait for your RMA number before shipping anything back — returns without an RMA cannot be processed

Tip for engine returns: to keep full refund eligibility, don't install the engine or add fluids until a defect is confirmed. If fluids have been added or the engine has run, the return is handled under warranty instead — you're still covered, the process just changes.

3. Damaged in Transit

Every shipment is crated, insured and tracked. Check the crate before signing: note any damage on the carrier's delivery receipt and photograph it before opening. Report concealed damage within 48 hours of delivery with photos — we open the carrier claim and arrange repair, replacement or refund. Damage reported more than 5 days after delivery cannot be claimed with the carrier.

4. Warranty Returns

Products returned under warranty are handled per the warranty terms on your product page or invoice — our standard is 12 months from delivery, in addition to manufacturer warranty and your statutory rights (2-year conformity for EU consumers). Warranty resolution is repair, replacement or refund, at our discretion after assessment. Register your product at Warranty Registration to make claims fast. Warranty does not cover racing use (unless explicitly agreed), misuse, incorrect installation or normal wear.

5. Core Deposit Returns

Core deposits are not product returns — they follow their own process: return your old unit within 60 days of the exchange unit's delivery, we inspect within 5 business days, and approved deposits are refunded within 14 days. Full criteria and packaging rules: Core Returns and Core Exchange Program.

6. How Refunds Are Paid

• Returned items are inspected within 5 business days of arrival
• Approved refunds are paid within 14 days to your original payment method
• If an item comes back used, damaged or incomplete, we may deduct the loss in value — you always receive photos and an explanation first
• Refund confirmation is sent by email in every case

7. Exchanges

Want a different spec or model? Email us — exchanges are processed as a return plus a new order, so stock is never held while a return travels and you get the right item fastest.

8. Business (B2B) Orders

The EU 14-day right of withdrawal applies to consumers. For business customers, returns are accepted at our discretion under the same condition rules — agreed in writing before dispatch of the return. Statutory conformity and warranty rights always apply.

9. Questions or Start a Return