How Can We Help?
Search the knowledge base or browse by topic — orders, freight, core returns, warranty, installation and more.
No matches found
Try a different keyword — or email us and we'll answer within one business day.
Orders & Payment
4Add it to your cart and check out, or request a written quote first for large items. Every crate engine and freight item is confirmed by email before payment — we verify stock, crate schedule and delivery address so there are no surprises.
iDEAL, major credit cards, PayPal and SEPA bank transfer. For high-value builds and crate engines we can split payment: a deposit to schedule the build or reserve stock, balance before dispatch. All prices include Dutch VAT unless stated otherwise.
Yes — we ship EU-wide every week, insured and tracked. Outside the EU is possible too; contact us for a freight quote and export paperwork. Note that import duties and local taxes on non-EU orders are the buyer's responsibility.
Contact us as soon as possible at [email protected]. Stock items can be changed or cancelled free of charge before dispatch. Custom builds and special-order engines can be cancelled until machining or assembly begins — after that, the deposit covers work already done.
Shipping, Freight & Tracking
5Every engine ships in a purpose-built wooden crate, bolted to a pallet, with moisture protection and shock indicators. Freight is insured for the full value and tracked door-to-door. If a shock indicator is tripped on arrival, note it on the delivery receipt and contact us immediately — that's what the insurance is for.
From dispatch at our Kessel workshop: Netherlands & Belgium 1–2 working days, most of the EU 2–5 working days, crated engine freight 5–10 working days depending on destination. In-stock items dispatch within 48 hours; your confirmation email always states the expected dispatch date.
Your dispatch confirmation email contains a consignment number. Enter it on our tracking page for live status. Dealers also see shipments in their account. Freight scans can pause over weekends and border crossings — that's normal.
Note the damage on the carrier's delivery receipt before signing, take photos of the crate and contents, and email us within 48 hours. All freight is fully insured — we'll arrange repair, replacement or refund. Keep the packaging until the claim is settled.
Yes — collection at Haagweg 40, 5995 AB Kessel is free. We load the crate into your van or trailer with our forklift. Bring the order confirmation; Mon–Fri 08:00–18:00, Sat 09:00–14:00 by appointment.
Core Returns & Deposits
4A refundable deposit added to remanufactured engines, transmissions and turbos. Return your old unit (the "core") in rebuildable condition and the deposit is refunded in full. Full explanation with examples on our Core Returns page.
60 days from delivery of your new unit. Request an RMA number first — cores without an RMA can't be processed. After inspection (5 business days), the refund is issued within 14 days.
Yes — non-running cores are completely normal. What matters: complete, correct model, and not destroyed (e.g. rod through the block). Drain all fluids before shipping. Unsure? Email photos to [email protected] first.
Nothing to do — the deposit simply remains part of the purchase price. You can also sell us a rebuildable core later; contact us for a valuation.
Warranty & Returns
4Our remanufactured and crate engines carry a 12-month warranty covering parts and workmanship under normal use, from the delivery date. Competition/racing use, incorrect installation, wrong fluids or overheating are excluded — full terms are in your invoice documentation. Register your build on our warranty registration page to activate coverage.
Stop using the unit, then email [email protected] with your invoice number, photos/video of the issue and a description of symptoms. We respond within one business day with next steps — diagnosis at our workshop, authorized local inspection, or parts replacement.
Unused parts in original packaging can be returned within 14 days under the EU right of withdrawal. Engines, special-order items and electrical components are excluded once unsealed — see our Returns & Refunds policy for the full list. Return shipping for change-of-mind returns is at the buyer's cost.
No — but the installer must be a qualified professional and the installation must follow our spec sheet (fluids, break-in procedure, ECU requirements). Keep the installer's invoice; we may ask for it during a claim. Installation at our Kessel workshop includes extended labour coverage.
Installation & Workshop Services
4Yes — full installation and fitting at our Kessel workshop, including mounts, wiring, ECU setup, fluids and dyno break-in. Drive in with the old engine, drive out with the new one. Request an itemised quote — we reply within one business day.
That's our core business. Tell us the platform, power target and use (street, strip, circuit, marine) and we spec the build: machining, internals, heads, cam, induction, tune. Every custom engine is dyno-tested and leaves with its data sheet. Typical lead time 4–8 weeks depending on parts.
Yes — engine dyno runs up to 1,500 HP, with full data logging. Bring your own engine or test one you're buying from us before it ships. Sessions are booked in half-day blocks; tuning support available on request.
Yes — insured vehicle collection and delivery across the Netherlands, Belgium and western Germany. Further afield, we can arrange enclosed transport through our logistics partners. Ask when requesting your quote.
Marine & Outboards
3Every outboard — new, remanufactured or scratch & dent — is run in our 3,000-litre freshwater test tank before dispatch: run-in, shifting, cooling and lower-unit pressure check. You get the test report with the motor.
New motors with cosmetic damage — cowling scratches, transport dents — that never touched water. Mechanically perfect, fully tested, full specification, lower price. Each listing shows photos of the actual cosmetic damage.
Crated upright on a pallet, fluids drained where required, insured and tracked. Larger motors ship as freight; smaller portables can ship as oversized parcels. Collection in Kessel is free if you'd rather pick up.
Dealers & Wholesale
3Apply on our Become a Dealer page — tell us about your business, and we respond within 2 business days. Three tiers: Workshop Partner (5–10% margin), Stocking Dealer (12–20%) and Distributor (custom terms).
Yes — approved dealers can have orders shipped directly to their customers, unbranded or co-branded, with the dealer's paperwork. Full details on the Dropshipping Program page.
At the Dealer Login page. Your account shows wholesale pricing, order history and active shipments. Forgot your password? Use the reset link on the login page or email us.
Still Need a Human?
Email us with your order number and question — a real person from the Kessel workshop replies within one business day. Urgent freight issue? Mark your email "URGENT — shipment".
Email [email protected] Contact Page✉️ info@nhraceengine.nl | VAT: NL003829663B19 | KvK: 83495096
Mon–Fri: 08:00–18:00 | Sat: 09:00–14:00 (by appointment)