Terms & Conditions
Last updated: August 2026 · Version 2.0 · Applies to all orders via nhraceengine.nl
1. Who We Are
These terms apply to all offers, orders and agreements with NH Race Engine. By placing an order you accept these terms. They never limit your statutory rights as a consumer.
2. Product Information & Accuracy
We describe every product as accurately as possible: specifications, condition (new, remanufactured, scratch & dent), included components and compatibility. Product images are indicative unless stated otherwise; the manufacturer's specification prevails. If we discover an error after you order, we contact you before dispatch — you may always cancel free of charge in that case. Brand names (Chevrolet, Ford, Yamaha, Mercury, etc.) are used for identification only; NH Race Engine is an independent retailer and workshop, not the manufacturer.
3. Prices, VAT & Currency
- All prices are in euros (€) and include Dutch VAT for consumer orders, unless explicitly stated otherwise.
- Business customers in the EU with a valid VAT number are invoiced at 0% under the reverse-charge mechanism.
- Shipping costs are shown or quoted before you pay — never added afterwards.
- Obvious pricing or typographical errors are not binding; if one affects your order we inform you before charging or dispatching and you may cancel.
- Written quotes are valid for 30 days.
4. Availability & Stock Status
The availability shown on a product page reflects our current stock and supplier status as accurately as possible. If an item turns out to be unavailable after ordering, we inform you within 2 business days and offer an alternative, a delivery date, or a full and immediate refund — your choice.
5. Payment Methods & Security
- We accept the payment methods shown at checkout — including iDEAL, bank transfer and major credit/debit cards.
- Checkout runs over an SSL-encrypted (HTTPS) connection.
- Payments are processed by our PCI-DSS-compliant payment provider; we never see or store your full card details.
- Orders are charged when placed; items ship after payment has cleared. Nothing is charged without an order confirmation.
6. Ordering & Contract
An agreement is formed when we confirm your order in writing (order confirmation email). You receive a confirmation with the products, prices, shipping cost and expected dispatch time. Keep it — it is your proof of purchase for warranty purposes.
7. Shipping & Delivery
In-stock items ship within 48 hours (business days), crated/packed, insured and tracked. Typical transit: 1–2 business days (Netherlands), 1–3 days (Belgium & Germany), 3–7 days (rest of EU). Collection in Kessel is free. Full terms, freight information and the delivery-inspection procedure are in our Shipping & Delivery Policy, which forms part of these terms.
8. Returns, Withdrawal & Refunds
Full conditions — including return conditions, the RMA process and exceptions (e.g. custom-built items) — are in our Returns & Refunds Policy, which forms part of these terms.
9. Core Deposits & Exchange Units
Exchange and remanufactured units may carry a refundable core deposit. Cores must be returned within 60 days, complete and rebuildable; deposits on approved cores are refunded within 14 days of inspection. Full criteria: Core Exchange Program and Core Returns.
10. Warranty
Products carry the warranty stated on the product page or invoice — our standard is 12 months from delivery, in addition to any manufacturer warranty and your statutory rights (2-year conformity for EU consumers). Warranty requires correct installation, fluids and break-in per the supplied documentation. Register at Warranty Registration. Warranty excludes racing use (unless explicitly agreed), misuse, incorrect installation and normal wear.
11. Promotions & Discounts
Any promotion, sale price or discount is genuine: the "was" price is the price at which the item was previously offered, and promotions state their conditions and end date. We do not use fictitious discounts or fake urgency.
12. Liability
Our liability is limited to the invoice value of the product concerned. We are not liable for indirect damage (loss of use, towing, third-party labour) except where mandatory law provides otherwise. Nothing in these terms limits liability for intent or gross negligence, or your statutory consumer rights.
13. Privacy
We process personal data per the GDPR — only to fulfil your order and answer your requests. Details: Privacy Policy.
14. Complaints & Disputes
Complaint? Email [email protected] — we respond within 14 days. If we can't resolve it together, EU consumers can use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Dutch law applies; disputes go to the competent court in Limburg, the Netherlands, without prejudice to mandatory consumer rights.